Shipping policy

Last Updated: September 19, 2026

Shipping Policy (India Only)

1. General Information

At Kestlow, we aim to provide prompt and reliable shipping services across India. This Shipping Policy outlines our processing times, delivery timelines, and important conditions related to shipping. By placing an order on Kestlow, you agree to the terms below.

2. Processing & Delivery

2.1 Processing Time

  • Orders are processed within 1–2 business days (excluding weekends and public holidays).

  • Orders placed over the weekend will be dispatched on the next business day.

2.2 Shipping Timelines

Fast Shipping:

  • Gujarat: 3–4 business days after dispatch

  • Other States: 4–6 business days after dispatch

Flat Shipping:

  • Gujarat: 5–6 business days after dispatch

  • Other States: 6–8 business days after dispatch

Delivery times are estimates and may be affected by factors beyond our control.

3. Order Tracking

  • Once your order is shipped, you will receive a tracking number via email/SMS, where applicable.

  • You can track your order using the tracking details provided.

  • For assistance with your shipment, please contact us at hello.kestlow@gmail.com.

4. Failed Delivery & Returns

4.1 Failed Delivery

  • If a package cannot be delivered due to incorrect address details or the recipient's absence, it may be returned at the customer's expense.

  • Any applicable return shipping cost may be deducted from the refund due.

4.2 Damaged Products & Unboxing Video Requirement

  • If you receive a damaged product, an unboxing video is mandatory to process a return or refund.

  • The video should clearly show:

    • The sealed package before opening.

    • The complete unboxing process without interruptions.

    • The damaged product and clear close-ups of the issue.

  • Failure to provide an unboxing video may lead to rejection of the return request.

5. Shipping Partners

We ship using reliable courier services. The courier service used for your order may vary depending on the delivery location and availability.

6. Important Notes

  • Upon Receipt: Please inspect your package upon delivery. If the package appears damaged, please contact us immediately and follow the instructions provided in our Return & Refund Policy.

  • Public Holidays: Deliveries may not take place on public holidays. Shipments will be processed or delivered on the next available business day.

For any further queries, please contact our support team at hello.kestlow@gmail.com.

We appreciate your trust in Kestlow and strive to provide you with a smooth and reliable shopping experience.